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Cancellation Policy

Joy Transfers > Cancellation Policy

Joy Transfers will book specific vehicles for each transfer on the itinerary, thus it is important to provide all the information about schedules, origin, and destination in advance. For any kind of change or cancellation, these are our policies:

  • Any change or cancellation must be requested through:
    • Customer Service Phone: +52 1 998 277 6833
    • Email: reservaciones@joytransfers.com
    • Also, the request must have the initial confirmation for it to be validated.
  • Cancellations made with 24 hours or more in advance, will have no extra charge.
  • Cancellations made between 8 and 24 hours before the service will have a surcharge of 50% on the service fee.
  • Cancellations made with less than 8 hours of advance will have no refund.
  • No refund will be issuedif the passenger does not show up.